Refund & Return Policy
At Lettex.in, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, our Refund & Return Policy outlines the conditions and procedures for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• The return request must be initiated within 4 days of delivery.
• The item must be unused, unworn, and in its original packaging with all tags and accessories.
• Certain items (e.g., perishable goods, personal care products, customized items) are non-returnable unless they arrive damaged or defective.
2. Non-Returnable Items
The following items cannot be returned:
• Personalized or customized products
• Perishable goods (food, flowers, etc.)
• Gift cards or downloadable software
•Intimate or sanitary products (e.g., undergarments)
• Items marked as
“Final Sale”
3. Return Process
1. Initiate a Return
• Contact our support team at support@lettex.in or through our website https://lettex.in within the return period.
• Provide your order number, reason for return, and photos (if applicable).
2. Approval & Shipping
• Once your return request is approved, we will provide the return shipping address and instructions.
• You are responsible for return shipping costs, unless the item is defective or incorrect.
3. Inspection & Refund/Exchange
• After receiving your returned item, we will inspect it within 2 business days.
• If approved, you can choose a refund, exchange, or store credit.
4. Refund Policy
• Refund Method: Refunds will be processed to the original payment method within 14 days after approval.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., opened items, minor damages due to customer mishandling).
• Shipping Costs: Original shipping charges are non-refundable, except for defective or incorrect products.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
• Contact us at support@lettex.in within 7 days with photos of the issue.
•We will arrange for a replacement or full refund at no additional cost.
6. Order Cancellations
• Orders can be canceled within 24 hours of purchase for a full refund.
• If the order has already been shipped, it must be returned following the standard return policy.
7. Exchange Policy
• You can request an exchange for a different size, color, or product variation.
• Exchanges are subject to stock availability.
• If the desired item is unavailable, a refund or store credit will be offered.
